If your package has already left Canada and the tracking has not updated in awhile, it is best to contact your local post office.

Sometimes a package can be delays because VAT or duties may be due, Customs may need more information or other reasons. In most of these cases I am unable to push the package along since the receiving post office prefers to deal with the receiver not the sender.

Kick offs most frequently occur because the sock is too loose on the ankle or foot. Re-adjust the straps, being cautious not to make it too tight. Distract your bunny once the socks are on, kick-offs most commonly occur immediately after putting them on. 

Estimated delivery times are only estimates and may be affected by holidays, delays at customs, or individual country regulations. Applying tracking to your package in the shipping options will allow you to track where the package is. If your package is not tracked, please allow a minimum of 2-3 weeks for delivery. This time may be longer depending on where you are located. 

Returns are not accepted due to hygiene reasons. Refunds are not provided unless there is a defect in the product when you receive it. If there is a sizing issue, we will send you one free replacement pair, however you are responsible for the cost of shipping the replacement. 

If there is a sizing issue, we will send you one free replacement pair, however you are responsible for the cost of shipping the replacement. 

It’s possible! Bunnies can be very destructive chewers, and if they are determined, the socks will be no challenge for them to destroy. Please see the Tips & Tricks section for advice on introducing your bunny to the socks. 

Some bunnies will kick at you when trying to put the socks on. There are a few methods for putting the socks on comfortably for your bunny. The easiest method is to have 2 people put the socks on. Please see our video in each product listing for how to apply with 2 people. If you are alone, you can use the bunny burrito method, wrapping your bunny in a blanket to reduce them from struggling. Or, you can find the correct foot size, close this strap, slide the foot portion on, then close the ankle by pinching the straps together around the ankle. 

Socks should be washed regularly, and whenever they become soiled. Hand-wash with a mild detergent, rinse thoroughly, and air dry. 

Washing the socks in high heat can cause the velcro to prematurely wear.

We can make custom sizes! If your bunny needs a custom size, please contact me. I will need the measurements of the foot and ankle. If you would like a specific foot length, measure from heel to desired length on the foot. 

Socks are made to order, and usually ready to ship within 2-4 days of placing your order.